Privacy policy

At enera (Agarwal Bedding Solutions Pvt. Ltd.), we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website enera.co.in, make purchases, or interact with us.
Title

Last updated: April 2025

1. Contact

2. Collecting Personal Information

3. Sharing Personal Information

4. Behavioural Advertising

5. Using Personal Information

6. Selling Personal Information

7. Your Rights

8. Cookies

9. Changes

10. Complaints

1. Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@enera.co.in

2. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

 

I - Device information

- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels

- Disclosure for a business purpose: shared with our processor Shopify

- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site

 

II - Order information

- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

- Source of collection: collected from you.

- Disclosure for a business purpose: shared with our processor Shopify

- Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

 

III - Customer support information

- Purpose of collection: to provide customer support.

- Source of collection: collected from you

 

Minors

The Site is not intended for individuals under the age of [13]. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

3. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:


We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:


- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.


- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).


- We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.


For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.


You can opt out of targeted advertising by:


FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info.

5. Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

 

Legal Basis for Processing (Applicable for Indian and International Users):

We process your personal data under the following legal bases, as applicable under Indian laws (including the Information Technology Act, 2000 and relevant rules) and other applicable jurisdictions (such as the GDPR for users in the European Economic Area):

  • With your explicit consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

We retain your personal data for as long as necessary to fulfill the purpose for which it was collected. This typically includes the duration of your use of our services and a reasonable period thereafter for record-keeping, audits, legal compliance, or resolving disputes. You may request deletion of your data at any time by contacting us—subject to applicable law.

 

Automatic decision-making

We do not engage in any automated decision-making, including profiling, that has a legal or significant impact on you. However, our service provider Shopify may use limited automated processes for fraud prevention purposes, such as:

Temporarily blacklisting IP addresses with repeated failed payment attempts (valid for a few hours)

Temporarily blacklisting payment methods linked to suspicious IP activity (valid for a few days)

These measures are implemented strictly for transactional safety and fraud reduction and do not impact your legal rights or customer experience.

6. Selling Personal Information

We do not sell your personal information to third parties.

We may share your personal data with trusted service providers or business partners strictly for purposes such as order processing, payment facilitation, logistics, marketing communication (only with your consent), and platform functionality. These third parties are bound by confidentiality and data protection obligations and may only use your data to the extent required to perform their services.

We ensure that your data is handled lawfully and securely, and we do not permit unauthorized access or misuse of your information under any circumstances.

If you have any concerns or objections regarding how your personal data is shared, you may contact us to understand or modify your preferences.

7. Your rights

As per applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal information:

 

Right to Access – You may request access to the personal data we hold about you.

Right to Correction – You may request correction or updation of your personal data if it is inaccurate or outdated.

Right to Erasure – You may request the deletion of your personal data when it is no longer required for the purposes for which it was collected, or when you withdraw consent (where applicable).

Right to Consent Management – You have the right to provide, manage, or withdraw your consent at any time where consent is the basis of processing.

Right to Grievance Redressal – You can raise a complaint with us regarding the handling of your data, and if unsatisfied, escalate it to the Data Protection Board of India.

To exercise any of the above rights, you may contact us at the details provided in the “Contact” section of this Privacy Policy. We will respond to your request in accordance with applicable laws and within the prescribed timelines.

8. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.


We use the following cookies to optimize your experience on our Site and to provide our services.


[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

 

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.


You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.


Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.


Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

 

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

9. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

10. Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.


If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.