PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING OUR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND TO ALL THE TERMS OF THIS PRIVACY POLICY AND OUR WEBSITE TERMS OF USE AND ANY OTHER TERMS AND CONDITION ON THE WEBSITE. IF YOU DO NOT AGREE TO THESE TERMS ANY OTHER TERMS AND CONDITION ON THE WEBSITE, EXIT THIS PAGE AND DO NOT ACCESS OR USE THE WEBSITE.
1. Introduction
At Enera (“we,” “us,” “our,” or the “Company”), we prioritize the privacy and security of your personal data. This Privacy Policy explains how we collect, store, use, and process personal information when you interact with our website and services. "Personal Data" refers to any information that can identify you, either directly or when combined with other information.
Our privacy practices comply with global regulations, including but not limited to:
- Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
- The European Union’s General Data Protection Regulation (GDPR)
- The California Consumer Privacy Act (CCPA)
- India’s Information Technology Act
This policy applies to all websites owned by Enera. Please note that it does not extend to third-party websites accessed through links on our site. We advise users to read the privacy policies of third-party websites before disclosing any personal information.
2. Personal Data We Collect
To offer and improve our products and services, we collect and process various personal data. This data may include:
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Basic Contact Information: Name, email address, phone number, and shipping details when you create an account or place an order.
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Payment Information: Credit or debit card details, which are processed securely through third-party payment processors.
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Browsing Data: Automatically collected data such as IP addresses, browser type, device information, and interaction with our website (cookies).
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Preferences and Communication Data: Any preferences you provide regarding marketing communications and your interactions with customer service.
If you share any personal data related to third parties (such as for gift orders), you confirm that you have obtained the appropriate consent to provide us with their information.
3. Purpose and Legal Basis for Processing
We process your personal data for various reasons, including but not limited to:
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Order Fulfillment: To process and deliver your orders efficiently.
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Customer Support: To communicate with you about updates, promotions, or inquiries.
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Website Security: To ensure the security and protection of our website and users.
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Analytics and Improvement: To use aggregated data to analyze trends and improve our products and services.
The legal basis for processing your personal data is either your explicit consent, our contractual obligations, or our legitimate business interests.
4. Sharing and Disclosure
We may share your data with third-party service providers, but only when necessary to perform tasks like:
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Payment Processing: Facilitated by secure payment gateways.
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Shipping and Delivery: To ensure timely delivery through logistics partners.
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Analytics and Marketing: Collaborating with platforms like Google Analytics and Facebook Ads to offer personalized experiences.
We ensure that these providers only have access to your personal data to the extent necessary to perform their tasks. We do not sell your personal data to third parties. Additionally, we may disclose your data in cases where required by law or to protect our rights and interests.
5. Cookie Policy
We use cookies to enhance your browsing experience, track user preferences, and analyze website traffic. By continuing to use our website, you agree to the use of cookies. Cookies help us remember your settings and preferences, providing a more personalized experience.
You can manage or disable cookies through your browser settings, but please note that disabling cookies may affect website functionality.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy. Once your personal data is no longer required, we either anonymize or securely delete it. Retention periods vary depending on the type of data and the legal requirements associated with it.
7. Your Rights
Depending on your location, you may have rights under data protection laws, including but not limited to:
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Right to Access: Request a copy of the personal data we hold about you.
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Right to Rectification: Update or correct inaccurate information.
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Right to Deletion: Request the deletion of your personal data.
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Right to Restrict Processing: Limit the use of your data in certain circumstances.
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Right to Data Portability: Receive your personal data in a structured, machine-readable format.
To exercise any of these rights, contact us at the email provided below. Please be aware that the rights available to you may vary based on applicable data protection laws in your region.
8. Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page, and we encourage you to review this policy periodically. By continuing to use our website after changes are posted, you accept the revised Privacy Policy.
9. Grievance Officer
If you have any complaints, grievances, or concerns related to our Privacy Policy or the use of your personal data, please reach out to our designated Grievance Officer:
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Contact Details: admin@agarwaldirect.com
We take all feedback seriously and will respond to your inquiries as soon as possible.
10. Governing Law and Jurisdiction
This Privacy Policy is governed by and construed in accordance with the laws of India.
11. Contact Us
For any queries regarding your personal data or to exercise your rights, please contact us:
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Contact Us: +91 7046221100
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Email: shop@enera.co.in
