NAQ (Never Asked Question)

Overview This website is operated by Agarwal Bedding Solutions Pvt. Ltd., under the brand name enera. Throughout the site, the terms “we”, “us”, and “our” refer to enera. By visiting our site and/or purchasing a product, you engage with our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced here or available by hyperlink.These Terms of Service apply to all users of the site, including without limitation users who are browsers, customers, merchants, vendors, and content contributors.Please read these Terms of Service carefully before accessing or using any part of our website. By accessing or using any portion of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any of our services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.Any new features or tools added to the current website shall also be subject to these Terms of Service. You may review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Continued use of or access to the website following changes constitutes your acceptance of those changes.Our eCommerce store is hosted on Shopify Inc., which provides us with the secure online platform that allows us to offer and sell our products and services to you. 1. Online Store Terms By agreeing to these Terms of Service, you confirm that you are at least 18 years of age, or that you are the legal age of majority in your state of residence in India, and you have given us your consent to allow any minor dependents to use this website under your supervision.You agree not to use our products or services for any illegal or unauthorized purpose, and that you will comply with all applicable laws and regulations of India while using the website. This includes, but is not limited to, compliance with laws related to intellectual property, digital communications, consumer protection, and data privacy.Any misuse, fraudulent activity, or violation of these Terms will lead to the immediate suspension or termination of your access to our services, without prior notice. 2. General Conditions We reserve the right to refuse service to anyone for any reason at any time.You understand that your content (excluding payment information) may be transferred unencrypted and may involve (a) transmission over various networks and (b) changes to conform and adapt to technical requirements of connecting devices or networks. However, all payment-related information (such as debit/credit card details) is always encrypted and transmitted securely as per the standards required under the applicable Indian laws and payment gateway providers.You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, the use of the Service, or access to the Service—including any contact on the website through which the Service is provided—without our express written permission.Headings in this agreement are for reference only and will not limit or affect the meaning of any clause. 3. Accuracy, Completeness And Timeliness Of Information We are not responsible if information available on this website is not accurate, complete, or current. The content on this site is provided for general information only and should not be the sole basis for making decisions without consulting more accurate, complete, or timely sources. Any reliance on this site is at your own risk. This website may include historical information. Historical content is not current and is provided for your reference only. We reserve the right to modify content at any time without any obligation to update the same. You agree it is your responsibility to monitor changes on our site. 4. Modifications To The Service And Prices Product prices are subject to change at any time without notice.We reserve the right to modify or discontinue the Service (or any part of it) without prior notice. We shall not be liable to you or any third party for any such modification, price change, suspension, or discontinuation. 5. Products Or Services (If Applicable) Some products or services may be available exclusively online via our website. These products or services may have limited quantities and are subject to return or exchange only as per our Refund & Return Policy: https://enera.co.in/pages/return-and-refund-policyhttps://enera.co.in/pages/return-and-refund-policy We make every effort to display product colors and images accurately. However, we cannot guarantee that your device’s screen will show the correct colors. We reserve the right to limit sales of our products or services to any person, region, or jurisdiction on a case-by-case basis. We also reserve the right to limit quantities of any product or service offered. All product descriptions and prices are subject to change at any time, without notice. We also reserve the right to discontinue any product at any time. We do not guarantee that the quality of any products, services, or information purchased by you will meet your expectations, nor do we commit to correcting any errors in the Service unless required by law. 6. Accuracy Of Billing And Account Information We reserve the right to refuse or cancel any order you place. We may limit or cancel quantities per person, household, or order, including multiple orders using the same account, payment method, billing, or shipping address.If we cancel or modify your order, we will try to notify you via the email or phone number provided at the time of order. You agree to provide current, complete, and accurate account and purchase information. You also agree to update your account, email, address, and payment details as needed so we can complete your transactions and communicate with you. Refer to our Refund & Return Policy for more information: https://enera.co.in/pages/return-and-refund-policyhttps://enera.co.in/pages/return-and-refund-policy 7. Optional Tools We may provide access to third-party tools or integrations (e.g., tracking services, payment gateways) that we do not control. You acknowledge that we provide such tools “as is” and “as available” without any warranties, representations, or conditions. We are not liable for your use of optional third-party tools. If you choose to use these tools, it will be entirely at your own risk and discretion. You should review the terms of the respective third-party provider.In the future, we may offer new services or features (including new tools or resources). These will also be governed by these Terms of Service. 8. Third-Party Links Our website may contain links or access to third-party websites or services.We are not responsible for reviewing or evaluating the accuracy or content of third-party websites, nor do we guarantee or endorse them. We shall not be liable for any harm or damages arising from your interactions with third parties, including purchases made from them. Please carefully read the terms and policies of any third-party site you interact with. Complaints or queries related to third-party products should be addressed directly to the third party. 9. User Comments, Feedback And Other Submissions If you send us feedback, suggestions, or submissions (with or without our request), you agree that we may use, edit, copy, distribute, or publish them in any medium, without restriction or compensation. We are not obligated to (1) maintain comments in confidence; (2) pay compensation for them; or (3) respond. We may, but are not obligated to, remove content we consider unlawful, offensive, or in violation of any party’s rights or our Terms. You agree not to submit content that violates any third-party rights (including intellectual property), or that is unlawful, abusive, or contains malware. You are solely responsible for the accuracy and legality of your comments. 10. Personal Information Your submission of personal information through our store is governed by our Privacy Policy: https://enera.co.in/pages/privacy-policy 11. Errors, Inaccuracies And Omissions From time to time, there may be errors or omissions on our website relating to product details, pricing, promotions, availability, and shipping information. We reserve the right to correct any such errors and update or cancel orders as needed—even after an order is placed—without prior notice. We are not obligated to update any information unless required by law. The presence of a date for an update should not be taken as confirmation that all content has been modified accordingly. 12. Prohibited Uses You are strictly prohibited from using this website or its content for any unlawful purpose or to solicit others to engage in unlawful acts; to violate any applicable international, national, state, provincial, or local laws, rules, or regulations; to infringe upon or otherwise violate the intellectual property rights of the company or any third party; to engage in harassment, abuse, intimidation, discrimination, defamation, or any form of verbal or written harm based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; to submit or publish any false, deceptive, or misleading information; to upload or transmit any viruses, malware, or other malicious code intended to interfere with or impair the functionality, performance, or security of the Service, this website, related websites, or the broader internet; to collect, harvest, or track the personal data of other users without consent; to engage in any unsolicited or deceptive activities such as spamming, phishing, pharming, pretexting, crawling, scraping, or spidering; to use the site or its content for any obscene, immoral, or exploitative purpose; or to attempt to bypass or interfere with the security features and enforcement mechanisms of the Service, any affiliated platform, or any connected online infrastructure. Violation of any of these terms may result in immediate termination of your access to the Service and any associated privileges, at the sole discretion of the company. 13. Disclaimer Of Warranties; Limitation Of Liability We make no representation, warranty, or guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free. We do not guarantee that the results obtained from the use of the Service will be accurate, reliable, or meet your expectations. You acknowledge and agree that we may, without prior notice, suspend, modify, or discontinue the Service or any part thereof, for indefinite periods or permanently, and we shall not be liable for any such suspension or discontinuation.Your use of the Service, or your inability to use it, is solely at your own risk. The Service, along with all products and services provided through it, is offered strictly on an “as is” and “as available” basis, unless expressly stated otherwise. We disclaim all representations, warranties, and conditions of any kind, whether express or implied, including but not limited to implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.In no event shall Agarwal Bedding Solutions Pvt. Ltd. (operating under the brand name enera), nor its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors, be held liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, revenue, savings, data, replacement costs, or similar damages, whether arising in contract, tort (including negligence), strict liability or otherwise, related to your use of the Service or any products purchased through it. This includes, without limitation, any errors or omissions in any content, or any loss or damage incurred as a result of using any content or product made available through the Service, even if we have been advised of the possibility of such damages.Where the limitation or exclusion of liability for incidental or consequential damages is not allowed by applicable law, our liability shall be limited to the fullest extent permitted under such laws. 14. Indemnification You agree to indemnify, defend, and hold harmless Agarwal Bedding Solutions Pvt. Ltd., operating as enera, including its parent entity, subsidiaries, affiliates, partners, officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, and interns, from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable legal fees, arising out of or related to your breach of these Terms of Service or any referenced documents, or your violation of any applicable law or third-party rights. 15. Severability If any provision of these Terms of Service is found to be unlawful, void, or unenforceable under applicable law, that provision shall be enforced to the maximum extent permissible. The unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions. 16. Termination All obligations and liabilities incurred by either party prior to the date of termination shall survive the termination of this agreement. These Terms of Service remain in effect unless and until terminated by either party. You may terminate this agreement at any time by notifying us in writing that you no longer wish to use our Services or by discontinuing your use of the website. We reserve the right to terminate this agreement at any time without notice if, in our sole judgment, you fail to comply with any term or provision of these Terms of Service. Upon termination, you remain liable for all payments due up to and including the date of termination, and we may deny you access to the Services in whole or in part. 17. Entire Agreement The failure by us to enforce any right or provision in these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service, together with any policies or operational guidelines posted on this site or related to the Service, constitute the entire agreement and understanding between you and Agarwal Bedding Solutions Pvt. Ltd. regarding your use of the Service. This agreement supersedes any prior or contemporaneous communications, whether oral or written, between you and us, including previous versions of the Terms of Service. Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party. 18. Governing Law These Terms of Service, along with any related agreements under which we provide Services, shall be governed by and construed in accordance with the laws of the Republic of India, without regard to any conflict of law principles. 19. Changes To Terms Of Service The current version of these Terms of Service is available on this page at any time. We reserve the right to modify, update, or replace any part of these Terms of Service at our sole discretion by posting updates on our website. It is your responsibility to review the Terms periodically. Continued use of the website or Services following any updates shall constitute your acceptance of the modified Terms. 20. Contact Information For any questions regarding these Terms of Service, you may contact us at: 📧 support@enera.co.in