At Enera, we strive to offer high-quality bedding and home furnishing products at competitive and transparent prices. Our pricing policy is designed to ensure fairness and clarity for all our customers. Please review the following terms to understand how pricing works on our platform:
1. Product Prices
- All prices displayed on our website are in INR (Indian Rupees) and are inclusive of all applicable taxes.
- For international orders, prices may vary depending on the currency conversion rate at the time of purchase. Any additional charges, such as duties and customs fees, are the responsibility of the customer and will not be covered by Enera.
- We reserve the right to update or change product prices at any time without prior notice. However, the price you see at the time of your purchase will remain unchanged once the order is confirmed.
2. Discounts and Offers
- We regularly run promotions, offers, and discounts on selected products. These are time-bound and subject to availability.
- Promotional codes must be entered at checkout to avail the offer. Only one code can be used per order.
- Discounts are applicable only during the stated promotional period. Enera reserves the right to modify or cancel any promotions without prior notice.
3. Shipping Charges
- Shipping costs are calculated based on the delivery location and the total weight of the order. The exact shipping fee will be displayed at checkout before you confirm your order.
- For domestic orders within India, free shipping may be available on select products or for orders above a specified amount, as mentioned on our website.
- For international orders, shipping fees will vary depending on the destination. Any duties or taxes applicable in the destination country must be paid by the customer.
4. Price Matching
- We do not offer a price-matching policy. The price of an item at the time of purchase is final, and we cannot adjust the price post-purchase if it is discounted later.
5. Cancellations and Price Adjustments
- Once an order is confirmed, we cannot modify or cancel the pricing of the item.
- In case of any discrepancies in pricing due to technical or human errors, we reserve the right to cancel the order and issue a full refund (for prepaid orders). We will notify the customer immediately in such cases.
6. International Shipping
- We are delighted to offer international shipping on most of our products. International shipping charges will be calculated during checkout.
- Please note that international customers are responsible for any customs duties, taxes, or fees that may apply upon import to their country.
7. Refund and Exchange
- Please refer to our Returns and Exchange Policy for detailed information regarding refunds, exchanges, and store credit.
